Support
Frequently Asked Questions
What materials are used in the Portable HeatKeeper Trays?
Our trays is made from high-quality, durable silicone that is both heat-resistant and easy to clean.
How do I clean my Portable HeatKeeper Tray?
Simply wipe it down with a damp cloth or wash it with mild soap and water. It’s also dishwasher safe!
What shipping options do you offer?
We provide various shipping options, including standard and expedited delivery. Check our Shipping & Returns page for more details.
How long will it take to receive my order?
Delivery times vary based on your location. You’ll receive a tracking number to monitor your order’s progress.
What is your return policy?
We offer a hassle-free return process within 30 days of purchase. For more information, visit our Shipping & Returns page.
My tracking link isn’t working.
If your tracking link isn’t updating or showing any information, don’t worry—it may take 24–48 hours for the carrier to update tracking details after your order ships. If it still doesn’t work after that time, please contact our support team at support@amourian.store, and we’ll be happy to assist you.